Repeat Prescriptions

  •  

    A doctor is contactable during the normal working weekday using the surgery telephone number: 01564 823182.


     NHS 111

    In the case of urgent need when the practice is closed, please call NHS Direct on 111. 


     The ambulance service

    If your query is related directly to a life-threatening or emergency situation, you should telephone 999 immediately and ask for an ambulance.

  •  

    Our practice telephone lines are extremely busy please remember you can request prescriptions or book your appointments via Online Patient access.  You can also use Online Consult to seek advice. 

     

     Services available for you : 

    Please don’t forget there are many services available for you, depending on your condition. These include:

    • Self-care – This is the best choice to treat minor illnesses and injuries such as hangovers, coughs, colds, grazes, small cuts, norovirus or sore throats. Many of these can be treated at home, simply with over-the-counter medicines and plenty of rest.
    • Pharmacy – Pharmacists can give advice on and treat a range of symptoms. They can support you with things such as diarrhoea, earaches, painful coughs, sticky eyes, teething and rashes.
    • NHS 111 – You can access 111 online or via the telephone. This is for any urgent but non-life threatening health concerns. They will be able to signpost you to the relevant service and provide advice where appropriate or arrange for a healthcare professional to call you.
      • please visit https://111.nhs.uk 

    • A&E / 999 – You should only attend A&E or dial 999 in a life-threatening emergency such as severe bleeding, breathing difficulties and severe chest pain.

  • Community Pharmacy consultation service – Hollyoaks Medical Centre is participating in a new approach to improve access for our patients—by directing you to the most appropriate healthcare professional which maybe either a GP or Pharmacist. We have asked our reception staff to refer patients for a same day referral to a local Pharmacy of your choice, where you can be assessed by a Pharmacist, who is a skilled clinician and very experienced in treating minor illnesses on a daily basis.

    •  COVID-19 updates: 

     FOR ADVICE IN THE FIRST INSTANCE PLEASE VISIT:

    https://www.nhs.uk/conditions/coronavirus-covid-19/ 

      If someone has serious symptoms they cannot manage at home they should use NHS 111 online (people should only call NHS111 if they cannot get online).

      Hollyoaks Medical Centre is implementing online booking of appointment. All appointment requests will be triaged. You will be given a telephone or video consultation appointment where appropriate. In order to offer a safe service, the surgery can only offer a certain number of appointments each day.

    Thank you for your co-operation

    You can get up to date information about Covid-19 vaccination services and the priority groups on:

    https://www.gov.uk/government/publications/covid-19-vaccination-care-home-and-healthcare-settings-posters/covid-19-vaccination-first-phase-priority-groups 

     In the meantime, patients are reminded that they will be contacted once it's the right time to come forward.

    FOR MORE INFORMATION PLEASE VISIT:

    https://www.nhs.uk/conditions/coronavirus-covid-19/coronavirus-vaccination/

    COVID-19 VACCINATION: Guide for older adults 

    https://www.gov.uk/government/publications/covid-19-vaccination-guide-for-older-adults 

    COVID-19 VACCINATION: Guide for women of childbearing age, pregnant , planning a pregnancy or breastfeeding

    https://www.gov.uk/government/publications/covid-19-vaccination-women-of-childbearing-age-currently-pregnant-planning-a-pregnancy-or-breastfeeding 

     

     Wearing Face Masks:

    We are aware that some patients might be understandably anxious about the Government’s recent announcements around the use of face masks in various public settings.

    GPs are unfortunately not in a position to provide individual risk assessments or letters for patients who feel that they should be exempt from wearing a face mask, whether in regard to their use on public transport or in any other setting as required by legislation.

    Government advice on the use of face coverings on public transport can be found here:　

    https://www.gov.uk/guidance/coronavirus-covid-19-safer-travel-guidance-for-passengers#face-coverings

    We hope that this guidance provides some reassurance for you on this issue. 

     

    GPDfPR “General Practice Data for Planning and Research" 

    Hollyoaks Medical centre is supporting vital health and care planning and research by sharing your data with NHS Digital.  For more information about this see the GP Practice Privacy Notice at:

    https://digital.nhs.uk/data-and-information/data-collections-and-data-sets/data-collections/general-practice-data-for-planning-and-research

    This collection will start on 1 September 2021

    If you do not want your data to be shared with NHS Digital please register by completing Type 1 Opt-out with us.

      

    Hollyoaks Medical Centre

    Hollyoaks Medical Centre: is based in a beautiful and pleasant semi rural area, in between Redditch and Solihull and has close links to the M42 Motorway. Hollyoaks Medical Centre moved to its present purpose-built premises in 1993 to accommodate the expected growth in practice population. We are proud of our surgery and feel it offers an attractive environment for both patients and staff.
    We aim to offer a quality service, as recognised by patients and staff, by providing and developing Primary Care effectively and efficiently using a team approach and maximising resources to the optimum benefit of our patients’ health. READ MORE..

  •  

      Hollyoaks Medical Centre is constantly striving to improve the services we provide to you, and we welcome any comments or suggestions that can help us to do so. 

     How to complain?

    We hope that we can sort most problems out easily and quickly, often at the time they arise and with the person concerned. If you wish to make a formal complaint, please do so AS SOON AS POSSIBLE - ideally within a matter of a few days. This will enable us to establish what happened more easily. Please address your complaint in writing to the practice manager who will deal with your concerns appropriately.

     

  •  

    You can keep healthy by:
     Not smoking or getting help to stop
     Drinking no more than 14 units (female) or 21 units (male) of alcohol per week
     Taking regular exercise
     Eating a healthy diet
     Seeing your dentist regularly
     Following your doctor’s advice when taking any prescribed medicines
     Keeping any appointments at the surgery or at the hospital.
    Many patients will see a doctor or nurse regularly but others will not. Patients over 75 years who have not seen a doctor or nurse at all within the last 12 months, or patients between 17 and 75 years who have not seen a doctor or nurse at all within the last three years are encouraged to request a consultation for a review of their health.

  •  

     You do not require a doctor's sickness certificate for any illness lasting seven days or less. Your employer may however require you to complete a self-certification form (SC2) which is available from your employer or at our reception or on the HMRC website.
     If you are sick for more than seven days, your employer can ask you to give them some form of medical evidence to support payment of SSP (statutory sick pay).
     It is up to your employer to decide whether you are incapable of work. A medical certificate, now called a 'Statement of Fitness for Work’ (see below) from your doctor is strong evidence that you are sick and would normally be accepted, unless there is evidence to prove otherwise.
     You could also provide evidence from someone who is not a medical practitioner, e.g. a dentist. Your employer will decide whether or not this evidence is acceptable. If your employer has any doubts, they may still ask for a medical certificate from your GP.
    Statement of Fitness for Work - ’Fit Note'
     The 'fit note' was introduced on 6 April 2010. With your employer's support, the note will help you return to work sooner by providing more information about the effects of your illness or injury.
     For more information see the DirectGov website (where this information was sourced).

  •  

    When you take your test you will be told how long it will take before the results are returned to the practice. To obtain your results, please telephone the surgery on 01564 823182 between 2pm and 4pm, Monday to Friday. Please be prepared to identify yourself, saying what the test was and when it was carried out.

    We cannot always give full results over the phone. If the result requires further discussion, we will offer you an appointment. Due to our confidentiality and data protection policies, we will only give results to the person who has had the test.

     

  •  

    If you think you may need a new prescription for medicine, please make an appointment with the doctor.

    Repeat Prescriptions


     You can order a repeat prescription via this website using our secure online form.
     For house bound patients only can order a repeat prescription via telephone.
     Please allow at least 48 hours after submitting your request before collecting your prescription from the surgery or your chosen chemist.
     Please tell us of any changes to your repeat prescription list made at the hospital or if you stop any medication by yourself.
     Do not stockpile unwanted drugs at home – return them to your chemist.

  •  

    If you think you may need a new prescription for medicine, please make an appointment with the doctor.
    Repeat Prescriptions
     You can order a repeat prescription via this website using our secure online form.
     For house bound patients only can order a repeat prescription via telephone.
     Please allow at least 48 hours after submitting your request before collecting your prescription from the surgery or your chosen 
     Please tell us of any changes to your repeat prescription list made at the hospital or if you stop any medication by yourself.
     Do not stockpile unwanted drugs at home – return them to your chemist.

  •  

     We can only accept new patients who live in our practice area.
     You can register by completing a registration form (GSM1) which can be downloaded here. When you register, we will ask you to make an appointment to see the practice nurse (or doctor if you are on regular medication) for a new patient health check. This will ensure that our records are accurate and all routine checks to promote your health and wellbeing (such as blood pressure/smear tests/mammograms) are up-to-date.

  •  

     We ask our patients to visit the surgery if at all possible, as our doctors can see several patients at the practice in the time it takes to make a single home visit. Home visits are only offered to patients who are unable to get to the surgery for medical reasons. Reception staff will take details from patient and a doctor will phone to assess the need for a visit.

     

    To request a home visit, please:
     Call the surgery on 01564 823182 before 10.30am.
     Be prepared to tell the receptionist about your condition so we can prioritise the most urgent cases and arrange the most appropriate course of action.
     Ensure the surgery has up to date details of your address and telephone number.

  •  

     Where normal appointments are not available you may be offered a telephone consultation with a doctor or nurse.

    • Contact us Online - NHS