What is a Patient Participation Group?

A PPG is made up of patients and practice staff who communicate at regular intervals to consider ways of making a positive contribution to the services and facilities offered by the practice to their patients. Not every group will be the same. Each group will evolve and develop over time to address the needs of the practice and the local community.

What does Patient Participation Involve?

As a PPG we meet once every 3 months to work together to;

Improve communication between GP’s
Enable patients to look after their own health, with the support of their GP and practice staff
Discuss topics of mutual interest to the practice and its patients.
Encourage improvements within GP practice through the adoption of best practice
Increase patient satisfaction with the service they receive

Would you like to join our PPG? For more information please speak to reception or the Practice Manager

If you would like to attend our next meeting, please come to reception and request a declaration of interest form or alternatively download a copy of the form to email or hand in to reception at your earliest convenience.

Each meeting will last no longer than 1.5 hours.

 

 

 

If you are travelling abroad and require vaccinations you will need to complete a Travel Risk Assessment form and handed to the reception team to book an appointment at least 8 weeks prior.

Some courses of vaccinations take two or three months to complete so please take this into consideration when planning your journey.

Most travel vaccines are ordered on a private prescription and incur a charge over and above the normal prescription charge.

 

Here is a checklist of the vaccines that are routinely offered to everyone in the UK, and the age at which you should ideally have them.
2 months:
 Diphtheria, tetanus, pertussis (whooping cough), polio and Haemophilus influenzae type b (Hib, a bacterial infection that can cause severe pneumonia or Meningitis in young children) given as a 5-in-1 single jab known as DTaP/IPV/Hib
 Pneumococcal infection
3 months:
 5-in-1, second dose (DTaP/IPV/Hib)
 Meningitis C
4 months:
 5-in-1, third dose (DTaP/IPV/Hib)
 Pneumococcal infection, second dose
 Meningitis C, second dose
Between 12 and 13 months:
 Meningitis C, third dose
 Hib, fourth dose (Hib/MenC given as a single jab)
 MMR (measles, mumps and rubella), given as a single jab
 Pneumococcal infection, third dose
3 years and 4 months, or soon after:
 MMR second jab
 Diphtheria, tetanus, pertussis and polio (DtaP/IPV), given as a 4-in-1 pre-school booster
Around 12-13 years:
 Cervical cancer (HPV) vaccine, which protects against cervical cancer (girls only): three jabs given within six months
Around 13-18 years:
 Diphtheria, tetanus and polio booster (Td/IPV), given as a single jab
65 and over:
 Flu (every year) - If you like to learn more about Flu Vaccine please click the following link http://www.flu-protect.co.uk/
 Pneumococcal
 Travel Vaccines

 

Booking an Appointment


All of our doctors will help you deal with acute and long-term health problems and illnesses. This will always involve advice on how you can help yourself, sometimes it will involve treatment in the surgery or medication, and at others referral to local hospitals may be necessary.
Patients can see the doctor of their choice and for ongoing and long-term health problems it is usually best to see the same doctor. However, when you need to see a doctor urgently it may not always be possible to see your usual doctor.


 Call our main switchboard number - 01564 823182 or visit reception in person to book a morning appointment, please call us at 8:30AM and for the afternoon appointment please call us at 1:00PM.


 We operate a drop in clinic on Monday & Friday (limited appointments available) from 10:50 this is on a first come first served basis, patient are advised to attend 10 minutes prior to the walk in service starting.


 Book online trough the following link : https://patient.emisaccess.co.uk/Account/Login?ReturnUrl=%2f

We make every effort to keep appointment times but there may be occasions when they overrun.


EXTENDED ACCESS HUBS


Hollyoaks Medical Practice is also working in conjunction with our local practices to offer Primary Care Services from locality hubs. Additional appointments are available in the evenings, Saturdays and Sundays at various locations throughout Redditch and Bromsgrove.

These appointments might not be with your usual GP or Nurse and some consultations are telephone only. These appointments are pre-bookable in advance - to access these appointments please contact Reception.

Helping the appointment system run smoothly

 If you are unable to keep your appointment please notify the surgery as soon as possible, either by using the online cancellation form (at least 24 hours in advance), or by telephoning reception.


 One appointment is for one person. If you want another member of your family to see the doctor or nurse, please book a further appointment.


 When arriving at the surgery for your appointment, always inform reception.


 Sometimes people can forget to tell the doctor all the important information about their problem. It may help to write their symptoms down.


 If you don’t understand what the doctor or nurse says to you, please don’t be afraid to ask for a further explanation.


 It can sometimes help to have a partner or friend with you.


 If you are seeing the doctor to discuss the result of an investigation or a recent hospital treatment, check with reception first that any important results or letters have been received.

 

The majority of procedures, consultations and services carried out at this surgery are paid for by the NHS. However, where additional services are provided, we are required to pass on the specific cost to patients. The type of additional, non-NHS funded services most frequently requested include:
 private sick notes
 insurance forms
 holiday cancellation forms, medical reports
 fitness to travel certificates
 private prescriptions
 passport signing
 some vaccination services
Our fees for these services, which are in line with BMA approved national guidelines, are displayed in the surgery.

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